Privacy Policy

Chenango Brokers LLC ("Chenango Brokers," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting ChenangoBrokers.com or using our services. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you regarding your information.

Information We Collect

Depending on how you interact with our website, we may collect the following:

Information You Provide

• Name
• Agency or business name
• Mailing address
• Email address
• Telephone number
• State licensing information
• Uploaded documents
• Insurance submission information
• Quote requests
• Agency application information
• Communications submitted through forms, email, chat, or telephone

You are not required to provide personal information simply to browse our website.

Automatically Collected Information

Like most websites, we automatically collect certain technical information including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the website
• Referral sources
• Cookies and similar technologies

This information helps us improve website performance and user experience.

How We Use Information

We use collected information to:

• Respond to inquiries
• Process quote requests
• Review agency applications
• Communicate regarding requested products or services
• Improve our website and customer experience
• Provide requested documents or market information
• Maintain customer records
• Detect fraud or unauthorized activity
• Comply with legal and regulatory obligations

We may also use your information to communicate updates regarding products, services, educational resources, events, or marketing communications. You may unsubscribe from marketing emails at any time.

Cookies & Analytics

Our website uses cookies and similar technologies to:

• Remember preferences
• Improve website functionality
• Analyze website traffic
• Measure advertising performance
• Improve user experience

We may utilize services including:

• Google Analytics
• Meta Pixel
• LinkedIn Insight Tag
• Other website analytics and performance tools

These services may collect anonymous browsing information subject to their own privacy policies. Most browsers allow you to disable cookies; however, some website features may not function properly if cookies are disabled.

Third-Party Services

Chenango Brokers does not sell your personal information. We may share information only when necessary with trusted service providers including:

• Insurance carriers
• Wholesale brokerage partners
• Technology vendors
• CRM providers
• Document management providers
• Website hosting providers
• Payment processors (if applicable)
• Government or regulatory agencies when required by law

These providers receive only the information necessary to perform services on our behalf and are expected to maintain appropriate safeguards. Our website may also contain links to third-party websites. Chenango Brokers is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Security

We employ commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or alteration. These safeguards include secure hosting, encrypted website connections (SSL), restricted administrative access, authentication controls, and regular software maintenance. While no internet transmission or electronic storage system can be guaranteed to be completely secure, we continually work to protect your information using industry best practices.

Your Choices

You may contact us at any time to:

• Request access to your information
• Correct inaccurate information
• Request deletion where legally permitted
• Opt out of marketing communications
• Withdraw SMS consent
• Ask questions regarding this Privacy Policy

Certain information may be retained as required by insurance regulations, contractual obligations, or applicable law. We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality. The most current version will always be available on ChenangoBrokers.com with the updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

SMS & Email Communications

If you voluntarily provide your mobile phone number and opt in to receive text messages, you consent to receive communications regarding your inquiries, quotes, agency applications, customer service, or requested information.

• Message frequency varies
• Message and data rates may apply
• Reply STOP to unsubscribe
• Reply HELP for assistance

Mobile opt-in information will never be sold or shared with third parties for marketing purposes. Our website and services are intended for business professionals and adults. We do not knowingly collect personal information from children under the age of 13. If we learn that such information has been collected inadvertently, we will promptly delete it.

Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Chenango Brokers LLC
Website: ChenangoBrokers.com
Phone: (800) 403-3738
Email: info@chenangobrokers.com